We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.
1. How long do I have to make a return?
You have 45 days to make a return. You must send back and upload the return tracking number within 45 days from the date of purchase.
2. What is the return method, and do I have to pay a return shipping charge?
    1.We accept any express delivery method to the specified address:
39 Bennetts Road, Horsham, RH13 5JX, United Kingdom
Recipient: Obeey Ltd
Phone: +447361590706
Email: support@obeey.com
    2.If we have to bear the freight due to quality, other situations will be borne by the buyer.
3. How do I make a return?
1. Sign into your Obeey account.
2. Click the "Start Returns" button at the bottom of this page.
3. Select the item(s) you would like to return, indicate the reasons, and submit.
4. Select return method.
To ensure a smooth and timely refund process, please make sure that the item you are returning matches the details listed on your return request. Any discrepancies may cause delays or prevent us from being able to process your refund.
5. Can I still return items if they are worn, damaged, or have the tags removed?
1. Return Requirements for Returnable Items:
  • Wedding Dresses, Suits, and other Apparel: Items must be in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached and the hygiene sticker (if applicable) intact.
  • Human Hair Wigs: Items must be in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached. Specifically, items will be inspected for evidence of washing, bleaching, cutting, or other alteration or damage.
  • Shoes, Bags & Luggage: Items must be returned in new, unworn, undamaged condition with the original branded boxes and all accessories (shoe-buckles, shoe laces, and dust bags, etc ). Shoes must have been tried only on a soft, clean surface.
  • Furniture: Items must be new, unused, and undamaged, and in the original packaging (including all accessories, manuals, and parts included).
  • Cell Phones, laptops, projectors, tablets, and other electronics: Items must be returned in their original and non-activated condition. If it has been used or activated, we have the right to charge you a fee equal to 15% of the product sales price for loss in value and damages suffered by us in restoring the product to its original new condition. We also reserve the right to charge you a higher sum where our loss and damages are greater than 15% of the product sales price. Please erase all personal information from the product and place it in the original packaging along with any manuals, accessories, and any “free” gifts supplied with the product. If the product has missing parts or is in unsellable condition when returned, we cannot provide you with a refund. If you want to claim a manufacturer’s warranty, we will help you contact the manufacturer.
  • Other categories: Items must be returned in their original, unused, unaltered, and unwashed, with tags and packaging in their brand new condition.
2. For hygiene or health reasons, the following items cannot be returned or exchanged: bodysuits, lingerie, pajamas, swimwear, cosmetics, jewelry, and accessories (except for scarves, bags, and mermaid blankets).
3. Please note that customized products and free gifts cannot be returned or exchanged.
4. Items marked as non-returnable cannot be returned. This does not affect your statutory rights.
5. If you have received a faulty/damaged/incorrect item, please contact Customer Services within 24 hours of receipt, this does not affect your statutory rights.
1. Please do not return items at your own expense to the address on the shipping label or return label, that is not our return address and will affect your return process.
2. If you want to use the original shipping packaging to return items, please remove/cover the shipping label on the outside of the packaging to avoid your return being sent to you by mistake.
3. Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-Obeey products.
6. Statutory rights: Right of withdrawal or cooling-off period
You always have the right to withdraw from your order within 14 days, without giving any reason, from the day of the delivery of the last product(s) in your order. The easiest way to exercise your right of withdrawal is to complete this form .
However, you can also withdraw by contacting our Customer Service and indicating your decision to withdraw from your order before the withdrawal period has expired.
Effects of withdrawal:
You shall send back the Products no later than 14 days from the day you communicated us your decision of withdraw.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Refund and cost of returning:
If you chose a more expensive delivery method than the standard delivery method offered, the extra cost of such delivery costs will not be refunded. The handling fee, as defined in section 3.3 if the GCS, will not be refunded.
You will have to bear the direct cost of returning the goods. The cost is estimated at a maximum of approximately 2.5 GB.
7. How will I get my refund?
1. Your request will be processed within 14 days after we receive your return.
During sales season, it may takes longer for your returns to be processed. Your refund will be delayed by approximately 3 to 5 working days. We apologise for any inconvenience.
2. If you have not agreed otherwise with our Customer Service:
- any refund related to the cancellation of the sales contract during the legal withdrawal period (14 days), will be made under the conditions specified in article 8 of the GCU directly to the card that was used for payment; and
- Any refunds resulting from our extension of the legal withdrawal period (45 days), may be made directly as a "Credit" on your Customer Account, at your election. You can then deduct the amount of your refund from your next order.
As soon as your refund is processed, you will receive a confirmation e-mail.
1. We only refund the standard delivery fees. Any additional costs resulting from your choice of a type of delivery other than the least expensive are non-refundable.
2. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
If you have any problems with your return, please contact Customer Service within 45 days of the date of purchase, this will not affect your statutory rights.
Updated on 6th, March, 2024